Refund & Returns Policy

We will replace the item at no cost — or refund it in full if a replacement isn't possible — in these cases:

• Manufacturing defect — holes, broken stitching, faulty seams, peeling print.
• Misprint — wrong artwork, wrong placement, off-color, blurred or cracked print.
• Wrong item — incorrect product, size, or color versus your order confirmation.
• Damaged in transit — the item arrives torn, stained, or crushed.
• Lost package — tracking shows no delivery, or the carrier confirms loss.

• Change of mind, no-longer-wanted, or accidental orders once production has started.
• Wrong size ordered. Please check the size chart on the product page before ordering — printed-to-order items can't be exchanged for a different size.
• Incorrect or incomplete shipping address supplied at checkout. If the package is returned to us, you can pay to reship it.
• Normal wear, damage from washing against care instructions, or alterations made after delivery.
• Minor variation in color, print position (±0.5"), or garment measurement, which is inherent to print-on-demand production.

Submit quality and damage claims within 30 days of delivery. For packages that never arrive, contact us within 30 days of the last tracking update.

Claims outside these windows may be declined because our fulfillment partners will no longer honor them.

1. Email support@seatmerch.com with your order number.
2. Attach clear photos of the item and, for damage, the shipping package and label.
3. Tell us whether you'd prefer a replacement or a refund.

In most cases you do not need to ship the item back — please don't return anything until we ask you to.

Orders are sent to production quickly. You can cancel only while the order still shows as pending — once production has started, the order is locked and can't be cancelled or modified.

After that point, the quality and delivery protections above are what apply.

Approved refunds go back to the original payment method, typically within 5–10 business days of approval, depending on your bank. Shipping upgrades are refunded when the entire order is refunded.

Replacements ship as a new print-to-order item on the same shipping method you originally selected.

Refunds and chargebacks are reversed against merchant proceeds on the settlement statement for the period in which they occur, as described in the Fee Schedule and the Merchant Agreement.